Shipping & Delivery Policy

Order Processing & Dispatch

All orders are processed within 2-5 business days for in-stock products. Custom orders may take 15-20 business days to manufacture before dispatch.

Damaged or Lost Shipments

Customers must inspect shipments upon delivery. Any damage/shortage must be reported within 48 hours for samples orders and within 15 days for bulk orders with photographic evidence.
If confirmed, we will replace the damaged item or offer a credit note (no refunds).
We are not liable for delays caused by logistics partners, natural calamities, or government restrictions.

Replacement Policy

At The House of Comforts, we are committed to providing high-quality products to our valued business clients. If you encounter any issues with our products, our replacement policy ensures a smooth and transparent process

Reasons for Replacement

  • Manufacturing defects or material faults

Requesting a Replacement

Please contact our customer service team within 15 days for bulk orders of receiving the product to report any issues.
Submit a detailed description of the problem along with photographs highlighting the defects.
Provide your order or invoice number for verification.

Replacement Process

Upon approval, we will arrange for the replacement items to be shipped at no additional cost to your business.
The time frame for processing replacements is typically based on stock availability.

Shipping & Costs

Shipping costs for product replacements are covered by “The House Of Comforts” within the replacement period.
After the replacement period, replacement costs and shipping fees will be discussed on a case-by-case basis.

Custom & Special Orders

Custom or bespoke linen replacements are subject to specific terms, which will be communicated at the time of order.

Disposal & Recycling

We encourage responsible disposal or recycling of linen beyond repair. Please contact us for guidance on sustainability options.

For assistance or to initiate a replacement request, please contact us at:
Email: info@thehouseofcomforts.com
Call us: +91-
WhatsApp us:

Refund Policy

Refunds are not offered for B2B orders. Instead, we provide:
Replacement (if stock is available).
Credit note for future purchases (valid for 6 months).

Payment Terms

Accepted Payment Methods
100% advance payment for first-time buyers.

NEFT/RTGS, UPI, bank transfer, Debit & Credit card accepted.

Cancellation Policy

(Sample Order) Before Dispatch: Orders can be canceled within 24 hours of payment for a 100% refund.
(Bulk Orders) No cancellations once production starts.

After Dispatch: No cancellations allowed.

Privacy Policy

Customer data is collected solely for processing orders and providing better service.

We do not sell or share customer information with third parties except for logistics and payment processing.

Data is securely stored and protected against unauthorized access.

Terms & Conditions

Pricing & Taxes:

All prices are exclusive of GST. Tax is charged as per applicable rates.

Liability Clause:

We are not responsible for indirect losses, hotel revenue loss, or reputational damage due to product issues.

Force Majeure:

Delays due to unforeseen circumstances (strikes, lockdowns, natural disasters) are beyond our control